SHIPPING & RETURNS

General Shipping Overview

All orders will be processed within 2 business days upon receipt. Once your package is dispatched from our Barcelona studio, you will receive an email with your order update and tracking number. Signature upon delivery is required. Please provide an address that is attended during business hours.

If your country is not in our shipping locations please contact us to see about special arrangements. info@vanhise.com


Customs, Duties and Taxes
If an order is shipped to an address outside of the EU you may be subject to import duties and taxes applicable when the shipment reaches the destination. You as the customer are responsible for the payment of such import duties, taxes or similar fees. Orders being shipped to the US will be shipped via DHL Express. DHL will send you a message with the amount of the duties to be paid upon delivery.

Shipping costs will be determined upon checkout.


Below is a table that outlines the estimated delivery time frames for various destinations:

DESTINATION TIMING
Spain peninsula
2 - 4 days
Baleares, Canarias,
Ceuta y Melilla
3 - 5 days
Europe 
4 - 6 days
UK
4 -6 days

USA

2 - 4 days


RETURNS
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

You may request to return an item by email info@vanhise.com indicating the reason for the return and we will assist you in the return process.

Please note that original shipping costs are non-refundable. Also, the return shipping costs will be assumed by the customer.

We are unable to offer exchanges, we instead ask that you return your order for a refund and purchase your desired item(s) as per the standard ordering process.

Unfortunately we are unable to accept returns on the art prints as they are made especially for you once ordered.

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